While the thought of having difficult conversations may fill most of us with dread, avoiding conflict is a big mistake. In fact, such conversations are absolutely crucial to an organization’s health and overall success. Sure, the tension may feel high—but ignoring incompetence or bad behavior only creates alienation and a culture of mistrust.
In this video, Kinzler Chief Talent Officer Brian Schwartze shares practical ways to defuse the situation and achieve a successful resolution.DOWNLOAD OUR CRUCIAL CONVERSATIONS CHEAT SHEET
Learn more from the New York Times best selling book, Crucial Conversations.