Customer Testimonial. Distribution

“Just wanted to send a quick note to you guys. Over the last 2 weeks I had drywall delivered to two houses I am working on. Just wanted to share that overall from start to finish the process went very smoothly and the guys delivering it did a great job. Looking forward to work with you guys in the future.”

-Dan

Customer Testimonial: Homeowner

“Punctual, professional & very hard working people! I highly recommend them for foam insulation services! Very easy to work with, receptive to questions and requests. “

-Diane C

Customer Testimonial

“We took our toy hauler trailer to have it sprayed with insulation. They did a great job! I highly recommend using this company. They have good work ethics and are really nice people. Tommy is the person who sprayed my trailer and did an A+++ job.  

-Brandy E

The Sunset Rule

By Kevin Kinzler, Owner & Executive Chairman

Kevin Kinzler
Kevin Kinzler

The Sunset Rule was a rule I imposed on myself many years ago after a call from a good customer. He called me out of frustration, agitated that he had not been called back by my salesman for a couple of days. The customer was a long-time relationship of mine and asked if he could work directly with me since his assigned salesman didn’t seem to care about him. I had a conversation with this salesman in our organization asking why he hadn’t called the customer back. The salesman had two or three reasons important to him for why he was too busy to make this call. The salesman’s first excuse was that he “didn’t have an answer for him yet,” so communication was suspended.

When a customer, co-worker, friend, or family member contacts you, make time by the end of each day to respond before the sun sets. You may need to prioritize your responses. Friends and family will understand that your response on a work day will need to be during a break or after work. Customers and co-workers deserve and expect a more immediate response by text, email or call, even if that response is simply to let them know you’re working on an answer. I have always done my best to stick to this rule and to advocate company-wide that we all adopt the Sunset Rule.

The Sunset Rule is an act of respect and diligence and is a key component to having great relationships. This simple discipline of getting back to people has truly been a key to success in my personal life and at Kinzler.

© 2022 Kinzler Construction Services

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